I’ve had the team managing my property for over 8 years and they have always found and maintained great tenants, been timely in notifying me of any issues/concerns and addressing any issues asap. As I live about 10 hours a way it is a great comfort to know that I have a team who is passionate, professional and local looking after my investment. Here’s to many more years!!!
For many years I have had dealings with other real estates and now have found the staff at Ray White are superior. I have been with them now for a few years.
They are tenacious in finding the most appropriate tenants.
Standards are high with their regular routine house inspections.
Any curly issues they are right onto. I have found them very easy to deal with, honest and trustworthy.
I appreciate my regular financial statements each month. If I have any queries, I can talk to them directly and it’s always sorted out.
They don’t come any better than this friendly professional team!
Ray White Grafton has managed my rental properties for 15 years. Have managed the sale of a number of my properties. Communication is exceptional and you never have to chase a reply. I live away from my properties so trust in my Agent is paramount and I definitely have that. Politeness and efficiency start right at the receptionist and it doesn’t stop there with this proactive team, they certainly have their finger on the pulse.
Without hesitation I would highly recommend Ray White Grafton.
We have been working for Ray White Grafton as carpet cleaners and house cleaning (bond cleans etc) for the last 12 years, I have no hesitation writing this short testimonial for them, over the years we have been treated with the highest respect and professional service from all staff and management headed by Mr Ben Hottes and wife Kylie, I would recommend Ray White to anyone looking for real estate needs with sales, rentals, or just helping clients with their concerns in all their enquiries. You will be made very welcome when visiting their office, I personally have purchased a home and sold two homes with these guys at Ray White Grafton and look forwards to doing other business with them.
Geoff’s Carpet & Upholstery Cleaning
Since our purchase of Clarence Street in March 2019, we have used with great satisfaction the Agency services of Ray White Grafton because it provides us with dedicated professional services and support that we need to ensure our property is managed and maintained for the benefit of our valued tenants. They understand our needs and help us realise the best for our investment and tenants.
We can only speak highly of the “family”, “caring” and friendly local attitude that has been shown to us each time we have met with Deanne Shannon and Kylie to review the operation and developments at our property. We have relied on their prompt and responsive service to get things done and finding the best, reliable and price competitive local tradies.
When looking for new tenants we have trusted the judgement and marketing plans proposed and initiated by the Ray White Grafton team. The Marketing team working with Deanne through this process of finding new tenants ensures that she can on our behalf have and build trust, knowledge and understanding of any new tenant.
As owners we also value the detailed monthly reports and electronic invoices that assist us to manage our property from Sydney.
Deanne is an amazing person with a can do and helpful friendly attitude that gives us confidence and trust that we are “not one of many” but “the only” important property she cares for in Grafton. A real asset to Ray White Grafton.
Henry & Lisa
As a landlord, we have been using Ray White Real Estate and Rental Management for 10 years. During this time, I’ve found the whole team fantastic to deal with and very professional, with special note to Ben and Hayley. Ben and his team are wonderful, the efforts he did for my elderly mother and the ongoing Rental Management of her unit is second to none and that’s why we have been with them for so many years. If you require a “Very Professional Real Estate and Rental Management”, please call Ben or Hayley at Ray White Grafton!
Pat & John
I just thought I would take a brief moment to express my gratitude to the entire Ray White Team at Grafton.
I must highly commend you all, especially those to whom I have direct dealings with, including Kris, Hayley & Deanne, on the way you all conduct yourselves on a daily basis. You are all very efficient, proactive and thoroughly professional in your approaches to situations that arise, always informing myself ASAP of any issues that require immediate attention and acting upon them with the minimum of fuss, which in turn gives myself a deep sense of trust and appreciation for the entire organisation.
The service provided is first class as I am always kept up to date with any developments as they come to hand, such as routine inspections, things requiring immediate attention around the property and finding quality tenants once the existing ones have vacated the place. As a matter of interest, I have never had any issues with tenants not paying their rent or at least paying it on time, which gives me total peace of mind.
Communication between myself and those to whom I have regular contact with is effortless, I find them very easy to deal with and they are most honest and trustworthy in their day to day dealings with me which explains why I never have never had any reservations or anxieties as to whether or not I have left the management of my property in the right hands.
In relation to managing my rental properties, the team at Ray White Grafton has over many years provided me with exceptional services.The professionalism and positive attitudes of staff, from the receptionists through to the property management teams, has been consistently demonstrated by their commitment to go above and beyond in ensuring every aspect of services provided is of the highest quality and efficiency to successfully meet my expectations, goals and outcomes.
Through self-motivation, the personal efforts by each team member, has made me feel like I am part of the Ray White family.
Their leadership skills and ability to empathise and use a caring and positive approach in building rapport, effectively communicate on a level that I understand, keep me involved and regularly updated on my property management activities, and distributing clear easy to read documentation and reports in a timely manner is simply outstanding.
Property managers are courteous, very respectful, with sound judgment and integrity, and punctual reliability. They are diligent and well organised in the practical assistance they provide to me.
After conducting regular routine property inspections, or receiving a call from a tenant about property maintenance, the property manager/s always consult with me on any identified property issues or improvements to be made, and report on arising tenancy issue.
They proactively work with me to effectively help resolve issues, or make changes, prior to actions being taken, and with minimal impacts to myself and the tenants.
The Ray White team continuously demonstrates responsibility and accountability for ensuring the rental property is appropriately cared for, both inside and outside, during tenancy periods.
The Ray White team can be counted upon in any real estate activity situation, including going to exceptional lengths to find the most suitable tenants for my rental properties.
I appreciate their ongoing support, and conscientious empowering attitudes, in their role model strengths and ability to work as an efficient team work in producing excellent high-quality standards and outcomes.
I highly value their recommendations, knowledge, experience and competence, as well as their ongoing enthusiasm and complete dedication to ensuring that others benefit from their actions. I have no hesitation in recommending Ray White Grafton to any person that requires real estate services.